Answers to your signpost questions
Q: How do I place an order?
A:
You may choose from two ways to order:
- The easiest and fastest way is to order online. You can order an installation any time, 24 hours a day, 7 days a week.
- Or you can call 650.949.4949 or 408.733.5464. If you'd like a return phone call, let us know, and we'll get back to you to confirm your order. When ordering by phone, make sure you include all the details, like where you want the sign, whether or not to include a brochure box or name rider, and which phone number should be on the sign.
Q: What area do you cover?
A: We install signs in San Mateo and Santa Clara Counties, and we've partnered with other locally owned sign companies so we can get your signs up in a broader area when needed.
Q: How long will it take for the sign to be posted?
A: Our turnaround time for San Mateo and Santa Clara Counties listings is same day for all orders requested before 10 a.m. that day! Orders placed after 10:00am will be scheduled on the next service date. Check our Service Area page for details.
Q: How do I know when my sign will be up?
A: We know getting that sign up fast is important, especially before a tour or open house. So we prioritize accordingly. We install signs for all homes on a tour first, and try to get your sign up before an open house. In short, we do everything within our power to get your sign installed the day you want it up. We even offer same day service on orders placed before 10 a.m.
Q: What about pulling signs down?
A: We do that too, then store your sign and name rider in our warehouse once again. You may request a sign get taken down online (use Call for Pickup), or
by leaving a message at 650.949.4949 or 408.733.5464. Just be sure to tell us when you want the sign removed.
Q: How can I get my riders to you and will you store them for me?
A: If you would like us to pick up riders to store at our warehouse, simply add this request to the notes of your online order or in your phone message. If you have a special rider for a specific listing, you can leave the rider at the property and let us know that it's there. If you have a special rider or sign that you need picked up from your office, again, just let us know.
Q: Do you have sign riders and brochure boxes available for me to use?
A: We have a wide assortment of stock riders as well as brochure boxes.
Q: What type of posts do you use?
A: Our standard white posts are made of con-heart 4x4 redwood. We also offer smaller metal condominium type posts, and we can nail or wire signs to fences when necessary. Just let us know if we need to use anything other than our standard white post when you place your order.
Q: Can you help me if I have a listing that is not in San Mateo or Santa Clara County?
A: Absolutely! Often we can handle these orders ourselves, or we'll forward the order to a sub-contractor if we can't. It may take an extra day or two, but we'll do our best for you. Simply place your order as usual online or via telephone.
Q: Can I keep track of which signs I have posted at any given time?
A: You bet. Simply log in to your account and click the My Orders button to find out which of your listings currently have signs installed and which ones have been ordered removed.
Q: My clients decided to list their property at a later date, can I cancel my request for service?
A: We try to be as flexible as possible for our customers. Just give us 24 hours notice, and we can
cancel you order or re-schedule it for a later date.
Still have a question we haven't answered? Contact Us! We're happy to help.
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